Role: Product & UX Designer
Project Type:Digital physiotherapy app for at-home recovery

The Challenge

eCovery is a digital physiotherapy app that helps patients follow personalized therapy plans from home. I joined the product team to improve the user experience of its therapy modules, pain tracking, and progress visualization.

The goal was to:
– Enable safe at-home therapy
– Motivate users to complete rehab programs
– Deliver value equal to in-person handouts from physiotherapists

UX Audit & Early Research

To better understand barriers to engagement, I conducted an initial UX audit of the MVP. By observing how users interacted with training plans, equipment guidance, and motivational prompts, I identified usability gaps that risked reducing commitment to the 12-week program. Key issues included unclear planning, limited feedback, unfamiliar equipment, and missing motivational elements.

Early user interviews revealed practical and emotional obstacles to maintaining a regular routine. Suzanne, a 42-year-old full-time nurse and single mother, reflected a common user profile: motivated to regain strength and avoid surgery, but limited by time, space, and equipment. She often found herself free only after 9pm, when motivation was low. Her small apartment restricted movement, and without equipment or real-time feedback, she felt unsure about continuing exercises alone. These findings led to practical design recommendations focused on shorter sessions, simplified home setups, and clear, reassuring in-app guidance to help users stay on track and feel personally supported throughout recovery.

Design Process

– Worked with content experts to define the therapy flow and support user motivation
– Designed clear, adaptable screens to guide and reinforce progress
– Created 47+ screens for key modules: Dashboard, Training, and Progress

Tools Used

– Figma (UI design, prototype flows)
– Confluence & Jira for project management and documentation
– Zeplin for design handouts to development

Screens & Features

Product Features v.1 focused on four key areas:
– Pain Tracking: Simple interface to log pain before and after each session
– Progress Dashboard: Training adherence and pain trends visualized over time
– Exercise Guidance: Clear instructions with expectations around pain
– Environment Adaptation: Minimalist setup using objects commonly found at home

These design decisions helped balance medical accuracy with everyday usability.

Outcomes

User research revealed long sessions, unclear goals, and small living spaces were barriers to engagement. The adapted UX led to:
– Shorter, flexible training plans
– Motivational badges and progress feedback
– Simplified layouts and training with minimal equipment